Shipping Policy
Apex Lab Supply ships from various locations within the Continental US. We attempt to ship from the warehouse nearest to the ordering customer via carriers such as UPS and FedEx. Usually, orders with multiple items ship from different locations where ground shipment receipt times can vary. Certain hazardous items may have shipping restrictions and may require additional hazardous charges. Special handling for lift gates, inside deliveries, and rescheduled deliveries may also be subject to additional freight charges.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays can occur based on manufacturer supply, supply chain issues, carrier challenges, or specialty items that are manufactured only after orders are placed. When placing your order, be sure to ask our sales team for any additional information they have regarding any potential delays. If you are making an internet order, any information about delays will be communicated via email or a direct phone call from one of our customer service representatives.
Domestic Shipping Rates & Estimates:
Shipping charges for your order will be calculated and displayed at checkout according to the most accurate rate provided by our carriers. These charges are subject to change, and you will be notified at the time of your purchase.
At checkout, customers can always request to have their order shipped using their own carrier accounts. For example, if your organization has a FedEx or a UPS account that you would like to use for delivery charges, you can make that selection at the time of purchase.
International Shipping (or Outside the Continental US):
At this time, we do not offer shipping outside of the USA.
Local Delivery & In-Store Pickup:
At this time, we do not offer local delivery or in-store pickup.
Hazardous Chemicals:
Please be advised that we cannot ship chemicals to residential addresses, including home-based businesses, as noted during checkout. This requirement includes hazardous chemicals, non-hazardous chemicals, and powdered-culture media. To purchase these products, a business/commercial shipping address is required upon checkout. Be advised that we must ship chemicals to the business that has the intended use for such chemicals being ordered. If a residential address is used at checkout when purchasing chemicals, the order will be canceled.
How do I check the status of my order?
Please log into your online account and navigate to "My Orders." For any other inquiries, please email contact@apexlabsupply.com. We are available Monday - Friday (8 am - 5 pm EST).
Refunds, Returns, & Exchanges:
Please reference our Returns Policy for more information. We address returns on a case-by-case basis and will always try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at contact@apexlabsupply.com. In the event that your order arrives damaged in any way, please email us as soon as possible at contact@apexlabsupply.com with your order number and a photo of the item’s condition.